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Frequently Asked Questions
Class Vault subscriptions are managed through Apple. To cancel, open the Settings app on your iPhone → tap your name → Subscriptions → find Class Vault → tap Cancel Subscription. You'll retain access until the end of your current billing period.
Tap "Already subscribed? Restore Purchases" on the paywall screen. If that doesn't work, sign out and back into your Apple ID, then try again. If the issue persists, contact us and we'll resolve it quickly.
On the login screen, tap "Forgot password?" and enter your email address. You'll receive a reset link within a few minutes. Check your spam folder if you don't see it.
Yes. Your data is stored securely in the cloud and syncs automatically when you sign in with the same account on any device. An internet connection is required.
Open the app, tap the person icon (top-left on the home screen) → Delete Account. You'll be asked to confirm your password. This permanently deletes all your data and cannot be undone.
Make sure you have an active internet connection. Try closing and reopening the app. If the issue continues, sign out from My Profile → Log Out, then sign back in. If classes are still missing, contact us.
Absolutely. Your client notes are stored in a private, encrypted database that only you can access. No other user, instructor, or ClassVault employee can see your client data. See our Privacy Policy for full details.